1. HOW TO PROCESS RETURNS?
Yes of course! Your return must be received by the Midnight Company within 14 days of purchase. The return item(s) must have its original tags attached, unworn (smoke-free) and in new condition.
*** All sales are final on international orders, returns will not apply****
Please remember to include a note on your order invoice on what exactly you would like to do with your return (exchange, charge-back, etc.) Thank you!
If your item is not in stock, you will be refunded. Please allow exchanges, 7 business days to be delivered once it has been reshipped.
Attn: TheMidnightCo Returns/Exchanges
14071 Peyton Dr, Suite 1121
Chino Hills, CA 91709
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You may be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item/items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.